Edwin AI Integration Guide

By bringing Catchpoint’s IPM data into Edwin AI’s unified interface, IT teams can now correlate network and end-user experience signals with data from infrastructure monitoring, logging, APM, security, and CMDB sources. This streamlines fragmented workflows and provides a single, cohesive view of your entire ecosystem.

This integration significantly accelerates root cause analysis by using AI-driven event correlation and contextual enrichment to cut through alert fatigue. Instead of chasing individual notifications, Edwin AI analyzes Catchpoint alerts in the context of your broader observability data to pinpoint the exact source of incidents faster. This shift from reactive troubleshooting to proactive operations helps your team reduce noise, resolve complex IT issues faster, and maintain peak service availability.

The Catchpoint alert webhook can send alerts for Synthetic Tests, RUM, Endpoint Monitoring, Tracing, and Internet Sonar. The first version of this integration enables Synthetic Test alerts and Sonar alerts. A system wide template, Edwin AI, is now available for all Catchpoint customers:

The template will work as is, but it can be modified as a new custom template using alert webhook macros (dynamic values) - Alert Webhook Macro Index

To start using the alert webhook, add a new alert webhook instance using the following configuration:

• Name - LogicMonitor Edwin
• URL - https://portalname.dexda.ai/integration/event/v1
• Format - Template: Edwin AI
• On Failure Alert - email of choice
• API Request Headers
• Authorization: Basic <AUTH_TOKEN>
• Content-Type: application/json

After creating the webhook, select which alerts to send to Edwin at the product/folder/test alert configuration or under Sonar > Alerts in control center. Additionally, it can be applied to All Alerts in Catchpoint in the Alert Webhook Settings.

For more information on Catchpoint webhooks go to Alert Webhook Guide