Here at Catchpoint, we take product feedback extremely seriously.
We believe that listening to our customers, team members, and prospects - taking their ideas onboard and bringing their voice into the projects we choose to invest in - is the most effective way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.
How to give us your product feedback
Filing feedback through the Catchpoint portal:
Submitting your feedback couldn't be simpler.
From anywhere on the portal click the “Help” icon in the top right corner of the screen, and then select “Share Your Feedback” from the Resource Center menu.
Filing feedback through the Feedback portal:
This flow is recommended over the filing of feedback on the Catchpoint portal because here we can easily search for all the relevant feedback(s)/enhancement(s) first before filing one.
Once we confirm our feedback is fresh one and does not already exist, then wen can file the new feedback.
What happens to your product feedback
All new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritize and give us information. This allows us to gauge demand, gather use cases and automatically establish impact and value.
Our Product team regularly holds a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own product and company strategy.
As the team goes through your feedback, they will update the status of each request in the feedback portal so that you immediately know the outcome.
If we decide to build a feature or make an improvement, the status will change to "Planned" or "Building".
Our product feedback portal always has the most up-to-date information about our products and what we are building next.We will always provide an explanation as to the nature of the status update.
If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.
Our feedback portal is for feature requests and enhancements only. If you are having a problem with the Catchpoint product or are experiencing an error, please reach out directly to our Support teams and they will be able to assist you.
FAQ
How long will it be before the product team reviews my idea?
Items are reviewed periodically by a product specialist; we take the top requests and update the status where appropriate. Make sure your ideas are clear and concise so others can vote on it & prioritize. Also, be sure to prioritize your own requests too - that way, we will know if a particular request is especially important to you.
My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?
If we haven't reviewed your item yet and it is a high priority for you:
- Make sure it's at the top of your priority list.
- Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea.
Thank you for your feedback, understanding, and support as we work together to build the best products possible!