TIMELINE
This timeline is a general guide based on past implementations. Timing will be tailored to meet your needs and will depend on your availability. Days shown below are tentative completion dates.
Performance Review Calls: 30-minute Performance Review Calls will be scheduled to check in during the onboarding process, review what has been accomplished, and outline next steps to meet future milestones. Additional calls can be scheduled as needed, and of course questions can always be addressed via email as well.
SELF-SERVICE TRAINING RESOURCES:
- Knowledge newsletter: Catchpoint users receive our monthly knowledge newsletter. The newsletter details new pieces of featured content, including new text-based guides, video series, invitations to upcoming webinars, and links to recordings of previous sessions. You can control your subscription to the knowledge newsletter within the "Email subscriptions" section of your User Profile in the Catchpoint portal.
- Feature webinars: Roughly every six weeks, a member of Catchpoint’s performance engineering team will host a 30-minute webinar highlighting a specific Catchpoint feature.
- Release webinars: Catchpoint has a new product release roughly every six weeks. We hold webinars after each release that walk customers through how new and updated features work, along with use cases detailing particular problems that new features solve. Subscribe to receive Product Release Notes within the ‘Email Subscriptions’ section of your User Profile in the Catchpoint portal.
- Knowledge Base: Regularly updated with new articles, videos, and spotlighted featured content via a homepage slider and featured article sections.
CUSTOMER SUPPORT RESOURCES:
Available 24/7/365 For technical, urgent or time-sensitive items.
- Email: support@catchpoint.com
- Phone: 855-672-7101
- Chat: Available via Support Portal 24/7 (bottom right corner of screen)