The Alert Log displays lists of alerts generated by tests, RUM Apps, Internet Sonar, and Catchpoint Tracing. These Alerts are generated based on thresholds that you can configure within each Test or App. Refer to the following articles to learn how to set up alerts:
Test Alerts
Real User Alerts
Internet Sonar
Tracing Alerts
Accessing the Alert Log
To get to the Alert Log, first select the Alerts module icon 
in the main navigation menu, then click "Alert Log." You will see your test Alerts list initially. You can toggle the view between test and RUM alerts using the links in the upper left corner of the Alerts Log interface.
Managing Alerts
If your account has permissions to manage Alerts, then immediately above the Alerts list you will see a row of buttons for actions that you can take. To perform an action, check the box(es) next to the alert(s) that you want to manage, then click the desired action at the top. (Action descriptions below)
Alert Management Actions
| Acknowledge | Puts your name in the "Acknowledged" column for the selected alert(s), letting others know that the you are handling the alert. |
| Drop | Removes your name from the "Acknowledged" column for the selected alert(s). |
| Assign To | Lets you select another portal user to assign the alert to. |
| Resume Alert | Removes the "paused" status from alert(s), allowing the same alert to be triggered in future test runs. |
| Pause Alert | Stops this particular alert from being generated again by future test runs. This can be helpful when there is a known issue, and additional alerts are expected and would not be helpful. |
| Assign to New Incident | Click directly on this button to create a new Incident and assign this alert to it, or use the drop-down arrow to view existing Incidents and select one to assign the alert to. |
| Smartboard | Click directly on this button to view the Smartboard for the selected test, or use the dropdown menu to access other options, such as Performance Charts, Records, or test/app configuration. |