Contacts Overview

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Contacts are individuals registered in the Catchpoint system. This includes Catchpoint portal users and people who do not have access to the portal but may be recipients of various messages from the Catchpoint system, such as alerts.

You can access the Contacts page by selecting the Contacts button Contacts_Button_Collapsed.png in the main menu and selecting Contacts. Allows you to view, create, and manage contacts. It displays a sortable and searchable table that includes basic information about each existing Contact.

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Contact Properties

  • First and Last Name: the name of the Contact.
  • Status: may be set to "Active" or "Inactive." Inactive Contacts cannot log into the portal or receive notifications.
  • Email: the contact's email address.
  • Telephone: the contact's telephone number, if configured.
  • Company: the name of the company/organization the Contact belongs to.
  • System Access: the User Role assigned to the Contact, if any. User Roles define users' permissions within the portal. Catchpoint includes several pre-configured User Roles for common use-cases, and you can also create your own custom User Roles.
  • Last Login Date: the date and time when the contact last logged into the portal.
  • Division: the division that the contact is associated with, if any.

Contact Status

A contact's status determines whether Catchpoint sends alert notifications to their email address and, in the case of contacts with Portal access, whether they are currently able to log in. If a contact's status is "Inactive," they will be unable to log in and will not be sent messages from the Catchpoint Portal (alerts, notifications, etc.) Making a Contact inactive is an easy way to temporarily stop emails to that Contact without removing them from notification groups to which they are assigned.