Troubleshooting Real User Page Groups

Prev Next

Overview

In some cases when Page Groups are set up, some pages may not show up under the intended group.

Troubleshooting

  1. View App Settings.
  2. Scroll down to Page Groups.
  3. Make sure the Regex include hostname setting is set to Yes if you are trying to group the page based on the hostname.
  4. Make sure you do NOT have a generic regex setting all the way at the top.

Always put generic regex setting in the bottom since priority is given to the first URL regex in the App settings.

Example

Notice how the Checkout Page Group has a generic regex in the above screenshot.

This causes pages such as checkout.tele/account/login to be pulled under the Checkout Page Group instead of the Login Page Group. Since Checkout was placed on the top, it took the highest priority when the page had a URL matching both Checkout and Login Page Groups.

Solution

To fix this, move the Checkout Page Group to the bottom and update the regex to a more specific regex like checkout/. By doing this, the login Page group gets higher priority and now pages like checkout.tele/account/login will be pulled under the Login Page Group instead of the Checkout Page Group.