Servicetrace Integration

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Introduction

Servicetrace allows Robotic Process Automation (RPA), Application Performance Monitoring, and Automated Software Testing. With Servicetrace's automation solutions, organizations can launch their Enterprise Automation Journey safely, quickly, and easily. Many global players across all industries trust the multi-patented technology, among them many of the 2,000 largest European companies. www.servicetrace.com

With this integration, we are allowing to run automated monitoring for software in Servicetrace and getting the data into Catchpoint. This will be used to monitor uses cases that are not available with Catchpoint, for example monitoring Citrix applications.

The use case captures time taken to complete each action, multiple actions are combined to build a user journey.

Prerequisites

  • Servicetrace license.
  • Catchpoint license.

Configuration

Both ends require configuration as listed below to get the data from one Servicetrace to Catchpoint.

Configure Servicetrace

  1. Make the data available over an HTTPS to be pulled at a regular interval.

Configure Catchpoint Portal

  1. Login to the Catchpoint portal
  2. Set indicators under Insight for capturing metrics.
    1. Expand Settings and choose Insight.
    2. Scroll down to Insight Indicators and set as many indicators to capture metrics as per you use case.
      1. Provide a Name.
      2. Set status to Active.
      3. Check JSON checkbox.
      4. Enter a JSON path pointing to the value to be captured from the endpoint.
      5. Choose content type as Number.
      6. Click Save.
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  3. Navigate to the Control Center and select Tests to create test to pull data from Servicetrace endpoint.
    1. Click on New button to create a new test.
    2. Choose Object under Web.
    3. Choose a location if prompted to save the test.
    4. Configure your test.
      1. Enter a Name.
      2. Enter the HTTP/S endpoint in Test URL to collect data.
      3. Configure Advance Settings in required.
      4. Select the indicators set earlier under Insight > Indicators
      5. Select a node under Targeting and scheduling.
      6. Click Save. Note: Test URL is the endpoint where Servicetrace is exposing its data to be pulled from. This is a public facing endpoint accessible after Authorization to fetch data from. The Test URL or Endpoint is provided by Servicetrace.

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Results

Once the tests starts collecting data, the Insight Indicators can be visualized in multiple ways. The Explorer allows to slice and dice the data and allows to see it with multiple perspective. This data can also be charted in a dashboard as below.

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Fig 1. Catchpoint dashboard for Servicetrace.