---
title: "Portal Banners Payment, Out of Contract, & Expired Trials"
slug: "portal-banners-payment-out-of-contract-amp-expired-trials"
updated: 2023-11-07T13:58:26Z
published: 2023-11-07T13:58:26Z
canonical: "docs.catchpoint.com/portal-banners-payment-out-of-contract-amp-expired-trials"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.catchpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal Banners Payment, Out of Contract, & Expired Trials

Catchpoint notifies users of late payment, overdue payment, late renewal contracts, and expired trials.

**Late Payment Status (1-day past invoice due date)**

Payment is at least 1 day late. There is no impact to service.

![Image 1 .png](https://cdn.document360.io/cb4af8f9-6751-4fd2-b39c-07aae832badb/Images/Documentation/Image%201%20.png?sv=2026-02-06&spr=https&st=2026-10-13T12%3A41%3A54Z&se=2026-10-13T13%3A41%3A54Z&sr=c&sp=r&sig=Ze2i%2BbgXag1xZyeurGPH6VwXFZx1pclOmrpejn8n5TU%3D)

**Overdue Payment Status (45 days past invoice due date)**

Payment is at least 45 days overdue. Ability to access data is restricted. Scheduled tests will still run and collect data.

![Image 2.png](https://cdn.document360.io/cb4af8f9-6751-4fd2-b39c-07aae832badb/Images/Documentation/Image%202.png?sv=2026-02-06&spr=https&st=2026-10-13T12%3A41%3A54Z&se=2026-10-13T13%3A41%3A54Z&sr=c&sp=r&sig=Ze2i%2BbgXag1xZyeurGPH6VwXFZx1pclOmrpejn8n5TU%3D)

**Out of Contract (Late Renewal)**

The customer is now out of contract. Ability to access data is restricted. Scheduled tests will still run and collect data for a maximum of 2 weeks.

![Image 3.png](https://cdn.document360.io/cb4af8f9-6751-4fd2-b39c-07aae832badb/Images/Documentation/Image%203.png?sv=2026-02-06&spr=https&st=2026-10-13T12%3A41%3A54Z&se=2026-10-13T13%3A41%3A54Z&sr=c&sp=r&sig=Ze2i%2BbgXag1xZyeurGPH6VwXFZx1pclOmrpejn8n5TU%3D)

**Expired Trial Accounts**

Once your account has been expired, you can log in to your account but you will no longer have access to view the tests or any data.

![Image 4.png](https://cdn.document360.io/cb4af8f9-6751-4fd2-b39c-07aae832badb/Images/Documentation/Image%204.png?sv=2026-02-06&spr=https&st=2026-10-13T12%3A41%3A54Z&se=2026-10-13T13%3A41%3A54Z&sr=c&sp=r&sig=Ze2i%2BbgXag1xZyeurGPH6VwXFZx1pclOmrpejn8n5TU%3D)