To ensure Catchpoint users are informed on the latest statuses, changes, and maintenance involving the Catchpoint public node network, Catchpoint will post to our Nodes Statuspage in the following scenarios:
Unscheduled
- If a node is affected by an unscheduled external (non-Catchpoint) incident, we will post details to the Node Status Page within two hours after investigating internally and identifying a solution. If we expect it to take longer two hours to resolve, we will post earlier and add updates as they are available.
- 3rd-party-provider- and network-related issues fall under this category
- During and after investigation, the node(s) affected are subject to be paused, at our discretion, and may stop running tests
- If a node is affected by an unscheduled agent-related incident (a problem with Catchpoint's hardware/software), we will post on our Node Statuspage within two hours after investigating internally to identify the root cause. In these cases, impact to test data is possible, and the node(s) are required to keep running for us to collect data.
- After investigation is completed, the node(s) affected are subject to being paused, at our discretion, and may stop running tests.
- The following message would indicate this type of issue:
“We're currently investigating an issue on <Node Name>. If we determine there is impact to test results, the node will be paused and status updated. All other data centers and services are unaffected. For any questions, please reach out to Catchpoint Support at support@catchpoint.com"
Scheduled
- If a node is affected by scheduled maintenance, we will post details to the Node Status Page at least 24 hours in advance, or as soon as we get information about the maintenance.
- Node upgrades, provider-scheduled equipment replacement, ISP maintenance, and datacenter migrations fall under this category.
Other
- In cases where Catchpoint node(s) are impacted by regional internet outages, we will post informational updates on a case-by-case basis depending on the scope of the issue and available information. Any post we submit in such a case is strictly informational, as we are not directly involved in resolving such outages.