--- title: "Enterprise node logs" slug: "enterprise-node-logs" updated: 2023-03-23T19:40:27Z published: 2023-03-23T19:40:27Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.catchpoint.com/llms.txt > Use this file to discover all available pages before exploring further. # Enterprise node logs ## What are the Catchpoint Logs? All Catchpoint services create and store information in log files, including Test runs, Errors, Alerts, and other events. These files can be a helpful resource for troubleshooting issues across the Enterprise nodes. Most Catchpoint log files are archived in the **3genlabs** directory and subdirectory. This tutorial will walk you through locating and collecting logs. ## Prerequisites - Access to Enterprise Node - A user account with root user privileges ## Viewing Individual Log Files First, open the Linux terminal as a root user. This will enable root privileges. Use the following command to see the logs in real-time: `$ catchpoint log -c` This will display all the Catchpoint log files, including tests scheduled, errors observed, etc. By default, Catchpoint logs are located under: `/var/3genlabs/hawk/syntheticnode/service/log/hawksyntheticnodeservice*.log` To list all the log files: `$ ls -la /var/3genlabs/hawk/syntheticnode/service/log` To read the logs: `less /var/3genlabs/hawk/syntheticnode/service/log/<logname>.log` **NOTE**: *You can use tail, cat, or vim for reading the logs* ## Collecting Logs for Catchpoint Support: The following command will generate a **.txz** file containing all logs for the most recent 24 hours. `$ sudo catchpoint log --snapshot` If you want to collect logs for more than 24 hours, include the argument **-d **, replacing with the number of days to collect logs for. For example, the following command will generate an archive of logs for the past two days (most recent 48 hours). `$ sudo catchpoint log --snapshot -d 2` The archived files of the log are stored in the following location in .txz format. `/var/tmp/catchpoint/`