---
title: "Defect Prioritization Process"
slug: "defect-prioritization-process-1"
updated: 2024-03-18T20:11:45Z
published: 2024-03-18T20:11:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.catchpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Defect Prioritization Process

This article highlights how a Product related issue (defect) is determined and prioritized.

When a product-related support ticket is raised, the steps below are followed:

1. The Technical Account Manager (TAM) handling the issue investigates to confirm if the issue is a Product defect.
2. If deemed a defect, the issue is then escalated to our Engineering Team.
3. Product Management Team (PM) will assign a status and priority to the defect depending on several factors such as dependencies between features, product affected and scope of impact.

Defects will fall under one of the three statuses:

1. **Release Targeted** - Defects under this category have been assigned to a release and is expected to be fixed in one to three releases.
2. **Catchpoint Backlog** - Defects under this category do not have an ETA and are not expected to be fixed within the next three releases
3. **Will not fix**  – Defects under this category will not be fixed for one of the two reasons:

- Defect is deemed to have low or isolated   impact
- An upcoming feature or update will make the fix   unnecessary; you will receive updates on new feature/update on our   release notes.

*If you have any concern regarding any of the statuses assigned, please reach out to your Customer Success Manager (CSM) or Account Executive (AE).*