---
title: "Catchpoint Node Health Inquiries"
slug: "catchpoint-node-health-inquiries"
updated: 2025-03-18T21:52:56Z
published: 2025-03-18T21:52:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.catchpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Catchpoint Node Health Inquiries

## Overview

Catchpoint proactively monitors all Catchpoint nodes and identifies issues 99% of the time prior to impacting clients. However, sometimes a node may experience issues on an individual basis. This article includes information and common troubleshooting tips Catchpoint support agents will benefit from when trying to verify the health of a Catchpoint node. Having this information at the outset will help solve the issue as expediently as possible.

## Key Information

**Node(s)**

. Name

. IP Address - This can be found by clicking on **[Map](https://portal.catchpoint.com/ui/Content/Nodes/NodeInformation.aspx)** link from the main menu of the Catchpoint portal

. City and Internet Service Provider (ISP) - The node's ISP is a part of the node's name.

**Diagnostics**

. Traceroutes, Instant test, Test diagnostics - Have you run traceroutes, instant tests or other tests to replicate the issue? What was the result?

. Test with looking glass - Have you tried testing from the ISP's looking glass?

. Test on several domains -Is the issue isolated to a specific domain?

.Enable debug options within **[advanced test settings](/v1/docs/advanced-settings)**

**Other**

. A detailed description of the issue

. Time - Is the issue current or in the past?

. Steps taken to troubleshoot and results - Have you been able to replicate the issue with an instant test?

**Ancillary Information**

. Division Name - Are you experiencing this issue in a specific division within Catchpoint?

. Test Name and ID - Which tests are experiencing theissue?