BMC Operations Management Integration

Introduction

BMC Helix Operations Management uses service-centric monitoring, advanced event management, root cause isolation, and intelligent automation to improve performance and availability.

Connect Catchpoint and BMC Helix Operations Management to:

Configure comprehensive alerts in your event stream
Direct links to Analysis Charts in the Catchpoint Portal
Enable root cause isolation

This document outlines the steps to integrate Catchpoint and BMC Helix Operations Management using Catchpoint’s Alert Push API.

Integration Steps

Webtool Setup
No installation is required.
Catchpoint Setup
To get Catchpoint alerts into your stream, login into the Catchpoint Portal and go to Settings > API.

In the Alerts API select Enable for Alert Webhook
Create the Alert Webhook for BMC Helix Events
- Enter the Name example “BMC Helix Events (BHOM)”
- Set Status to Active
- Enter the BMC Helix Operations Management Endpoint URL.
  https://<your-helix-ev>/events-service/api/v1.0/events
  <your-helix-env> is the host name of your BMC Helix environment, at onbmc.com.

Select Template for Format
Add a new template
Enter the template Name e.g., BMC Helix Events and set the Format to JSON
Use the following JSON Template and Save it.

[
    {
        "details": "${TestName} - http://portal.catchpoint.com/ui/Content/Charts/Performance.aspx?tList=${testId}&amp;uts=${alertProcessingTimestampUtc}&amp;z=&amp;chartView=1</a>",
        "msg": "${TestName} [${TestId}] -   ${switch(${notificationLevelId},'0','WARNING','1','CRITICAL','3','OK')}",
        "priority": "PRIORITY_3",
        "severity": "CRITICAL",
        "source_hostname": "catchpoint",
        "source_identifier": "catchpoint"
    }
]

Add request details

You will also need the BMC Helix Operations Management API Key. To get your API Key, connect to BMC Helix Operations Management, go to the Administration > Repository page, and click on the Copy API Key button.

Save the API.

Results

Catchpoint will now send any alerts directly to the Events stream in BMC Helix Operation Management.