---
title: "Adblocker softwares can block items on the Portal"
slug: "ad-blocker-software-can-block-items-on-the-portal"
updated: 2023-01-06T15:50:01Z
published: 2023-01-06T15:50:00Z
canonical: "docs.catchpoint.com/ad-blocker-software-can-block-items-on-the-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.catchpoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ad blocker software can block items on the Portal

## Overview

Ad blockers such as AdGuard installed on Windows or in your browser can block some items in the Catchpoint Portal.

## Example

When viewing and modifying test properties through a browser with an adblocker installed, the overridden "Advanced Settings" section may not list the "Add Settings" dropdown items.

## Solution

To avoid this type of issue you may try any of the following:

- Make sure there are no ad blocker software/extensions installed when accessing the Catchpoint Portal
- Temporarily disable any ad blocker software/extensions when accessing the Catchpoint Portal
- Add exceptions for the domain `https://catchpoint.portal.com` in the ad blocker's configuration settings.

*See your ad blocker's documentation for information on uninstalling/disabling/adding exceptions.*