Divisions

The Divisions feature enables you to separate products into different areas of the system and control which users have access to them. You might do this to reflect organizational divisions or subsidiaries of your company which need to have siloed access to Catchpoint. When you create divisions, you can set up division-level security so that contacts (users) assigned to a specific division can see only the products, folders, and tests within that division. You can also assign contact groups and schedules to a specific division, so that they are available only for products, folders and tests in that Division.

Note: The Divisions feature is not available by default. If you need to create divisions, please contact Catchpoint Support. Also, any data associated with a division cannot be migrated out of that division.

Creating Divisions

1. Access Divisions by either of these methods:
   • Click on the Divisions Icon at the top of the main Portal UI. A blade flies out displaying a list of existing divisions. Click "Manage Divisions."
   • Click on the Settings Icon in the main menu, then click "Divisions."
2. Click Create at the top of the Divisions list.
3. Input a Name for the new Division.
4. Select a Status for this Division. (Active or Inactive)
5. Select a Start Week On option. This determines whether weeks are displayed as Sunday through Saturday, or Monday through Sunday.
6. Select a language for this Division.
7. Select a time-zone for this Division.
8. Select which Test Types, Monitors, and Network Types (node types) will be available within this Division.
9. Click Save

Activating and Deactivating Divisions

A division's status determines whether or not Catchpoint runs tests for that Division. Deactivating a division allows you to temporarily pause testing for that division. You may want to deactivate a newly created division while you are setting up Products, Folders and Tests within it, so that testing isn't done until you have completed your configuration.

You can change the status of a Division by selecting the Division and then choosing a new status in the Status section.

Note that you cannot reactivate a division that has a status of "Suspended by Admin." These divisions must be reactivated by a Catchpoint administrative user. For more information, contact support at support@catchpoint.com.

Deleting Divisions

Deleting a Division in Catchpoint permanently removes it from the system. You cannot delete a division if it contains any Products, Folders or Tests, so you must delete these items before deleting the division. Once a division is deleted, the items in that division cannot be recovered.

1. Locate the Division(s) you wish to delete in the Divisions table and select the check box for each row.
2. Click the Delete button.